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FAQ
Materials and Features of the Jewelry
1. What materials are Kaya and Olivia jewelry made of?
Our jewelry is made of high-quality stainless steel, which is resistant to rust and corrosion. This material is coated for shine and durability, ensuring that the pieces remain beautiful for a long time.
2. Are the jewelry pieces water-resistant?
Yes, all our jewelry is water-resistant. You can wear them while bathing, swimming, or even at the gym, without worrying about damage.
3. Are Kaya and Olivia jewelry hypoallergenic?
Yes, all our jewelry is hypoallergenic, meaning they are safe for people with sensitive skin or allergies to common metals.
4. Can the jewelry rust or corrode?
Our jewelry is made from stainless steel, which is naturally resistant to rust and corrosion. Additionally, each piece is coated for added durability.
5. Do the jewelry pieces lose their shine over time?
Our jewelry is coated to ensure long-lasting shine. However, the shine can be maintained longer with proper care, such as avoiding strong chemicals and regularly cleaning with a soft cloth.
6. Are the jewelry pieces suitable for all ages?
Yes, our jewelry is designed to be versatile and suitable for all ages, from young to adults. We offer a variety of styles to suit different tastes and preferences.
Orders and Payments
1. How can I place an order with Kaya and Olivia?
Placing an order on our website is simple and quick. Browse our jewelry collection, add the desired products to your cart, and follow the instructions to complete your purchase at checkout.
2. Is it safe to shop on the Kaya and Olivia website?
Yes, the safety of our customers is our top priority. We use SSL encryption technology to protect all transactions on our site, ensuring your personal and payment information is always secure.
3. What payment methods are accepted?
We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express) and PayPal. All payment methods are processed securely.
4. How can I be sure my payment was processed successfully?
After completing your purchase, you will receive a confirmation email with your order and payment details. If you do not receive this email, please check your spam folder or contact us for assistance.
5. Can I change or cancel my order after confirmation?
Yes, you can request changes or cancellations before the order is shipped. Contact us as soon as possible with your order number, and we will do our best to accommodate your request.
6. How do I know if my order has been shipped?
You will receive a notification email as soon as your order is shipped, including a tracking number and a link to monitor the delivery status in real time.
7. What should I do if there is a problem with my order?
If you notice any issues with your order, such as a missing item or a damaged product, contact us immediately. We are here to resolve any issues and ensure a satisfactory shopping experience.
8. Can I place an order as a gift?
Yes, you can order jewelry as a gift! During checkout, there is an option to add a gift message and select special packaging. We do not include prices in the packaging to keep the surprise.
9. Is there a minimum or maximum order limit?
There is no minimum order limit. We offer free shipping for purchases above a certain amount. Check our shipping policy page for more details.
10. What happens if my payment is not approved?
If your payment is not approved, check the payment details you entered or contact your bank or payment service provider. You can also try another available payment method or contact us for help.
11. Are payment details stored for future purchases?
To ensure your security, we do not store payment information on our site. However, you may choose to store your information with your secure payment provider, like PayPal, for easier future purchases.
Jewelry Care and Maintenance
1. How should I care for my Kaya and Olivia jewelry?
While our jewelry is strong and durable, we recommend avoiding prolonged contact with chemicals such as perfumes and lotions to maintain the shine and quality of the coating.
2. Can I wear the jewelry in the pool or sea?
Yes, our jewelry is water-resistant and can be worn in the pool or sea. However, we recommend rinsing them with fresh water after exposure to saltwater or chlorine to maintain the shine and integrity of the material.
3. How should I store my jewelry when not in use?
It is best to store your jewelry separately, especially delicate pieces, to prevent them from tangling or scratching each other.
4. How can I clean my Kaya and Olivia jewelry?
To clean your jewelry, use a microfiber cloth or a soft cloth. Avoid using harsh chemicals or abrasive products that could damage the protective coating of the pieces.
5. Can I use jewelry cleaning products on stainless steel jewelry?
While the material is durable, we recommend avoiding jewelry cleaning products that contain harsh chemicals. Instead, use warm water and mild soap, followed by a thorough drying with a soft cloth.
6. How should I transport my jewelry when traveling?
We recommend using a travel jewelry case with separate compartments to avoid damage or tangling. You can also use the original cases to protect the pieces during transport.
Orders and Shipping
1. What shipping options are available?
We offer several shipping options to meet your needs, including standard and express shipping. Check our shipping page for more details.
2. How do I exchange or return an item?
We accept returns and exchanges within 30 days of delivery, provided the item is in its original condition. For hygiene reasons, we do not accept exchanges or returns of earrings. Check our return policy for more information.
Packaging and Presentation
1. How are Kaya and Olivia jewelry packaged?
All our jewelry is packaged in elegant and sturdy boxes, perfect for gifting. Additionally, we use packaging materials that protect the pieces during transport to ensure they arrive in perfect condition.
2. Do you offer gift wrapping?
Yes, all our jewelry comes in elegant packaging, perfect for gifting.
Contacting Customer Support
1. How can I contact Kaya and Olivia customer support?
You can contact us through the contact form available on our website. We are here to help!
